Behind the closed door dine and wine experience
Terms & Conditions
The terms “we,” “us,” and “our” refer to Vera’s Home Kitchen and/or Chef Vera.
The term the “Site” refers to WWW.VERASHOMEKITCHEN.COM.
The terms “user,” “you,” and “your” refer to site visitors, customers, and any other users of the site.
The term “Service” refers to all areas of the Site, including but not limited to, the blog, digital products for sale, services or packages for sale, membership areas and opt-in email newsletter service.
Use of WWW.VERASHOMEKITCHEN.COM, including all materials presented herein and all online services provided by VERA’S HOME KITCHEN, is subject to the following Terms and Conditions. These Terms and Conditions apply to all site visitors, customers, and all other users of the site. By using the Site or Service, you agree to these Terms and Conditions, without modification, and acknowledge reading them.
Use of the Site and Service:
Use of WWW.VERASHOMEKITCHEN.COM, including all materials presented herein and all online services provided by VERASHOMEKITCHEN, is subject to the following Terms and Conditions. These Terms and Conditions apply to all site visitors, customers, and all other users of the site. By using the Site or Service, you agree to these Terms and Conditions, without modification, and acknowledge reading them.
You may use the Site and Service for lawful purposes only. You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate, non-commercial purposes only.
You shall not post or transmit through the Site any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane, or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law.
Our Intellectual Property:
The Site and Service contain intellectual property owned by VERA’s HOME KITCHEN, including trademarks, copyrights, proprietary information, copy, pictures and other intellectual property. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the Site or Service Content or intellectual property, in whole or in part, without our prior written consent. We reserve the right to immediately remove you from the Service, without refund, if you are caught violating this intellectual property policy.
The Services offered on our website are subjected to our acceptance of your order or requests.
We offer on-going chef’s services, all-inclusive packages, and individual, customized services.
We reserve the right to refuse service to any order, person or entity, without the obligation to assign a reason for doing so. No order is deemed accepted by us until a verbal or written agreement has been made, and payment or deposit has been processed. We may at any time change or discontinue any aspect or feature of the Site or Service, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.
No reservation of date of service is accepted without a deposit for services or a full payment (in a case of all inclusive packages) received. Until the payment or deposit is received, the requested date is treated as “available” for any another customer. Reservation of service and the date is guaranteed upon receiving agreed deposit. No other customer can then reserve the same date if the agreement has been made to reserve the date, and deposit has been paid.
Availability of the service must be discussed prior purchasing a service or paying a deposit. Unless agreed otherwise, previous verbal or written consent must be made between you and us, prior deposit and reservation. Two forms of deposit may be requested, such as fee deposit and food deposit. The amount of deposit already paid is then deducted from the final invoice.
Individual arrangements are made with existing clients who enjoy regular services based on their individual contract with us. Unless specified otherwise, cooking day’s fee is due prior to the assigned cooking date. Individual arrangements are made regarding the cost of food, based on the client’s type of service purchased.
Upon receiving your payment or deposit, we will confirm the reservation of the service. We will email you to confirm the placement of your order and any other agreement that has been made concerning your order. In the event that there is an error in this email confirmation, it is your responsibility to inform us as soon as possible.
If the payment or deposit was made via 3rd party – like Paypal, or Square that we use exclusively for processing credit card payments, an automatic email is generated via Square system but confirmation email will be also sent by us.
We offer Gift Certificates for various services via our website. It is recommended that you contact us before making a purchase to discuss the details of the desired package/service.
Unless specified otherwise, gift certificates are typically sold for “all–inclusive “service.
Our Gift Certificate is valid for 1 calendar year from its issue date. It entitles the holder to the service described. Every gift certificate is accompanied by Disclaimer specifying exactly what the purchased service includes and excludes. The Gift Certificate can only be used towards the type of service it was assigned to. Gift certificates are not redeemable for cash.
The recipient of the gift certificate must contact us to reserve the date of the service. Mutually agreed date of service is then treated as if the deposit was made for that date, meaning no other client can reserve that date from the time of the verbal agreement.
Cancellations & Refunds:
Cooking dates require 7-day cancellation notice or you will be charged 50% of the regular cooking fee. If reserved cooking day is canceled in less than 48 hours, 100% cooking fee is charged to the client for the lost cooking day.
In the event of an emergency, cancellation, refunds, and returns are treated on a case-by-case basis and are not guaranteed.
In the uncommon event of us not being able to deliver the services reserved for the client for serious reasons, we will make the best attempt to offer an alternative day of service. If no other arrangements are available, and we are forced to cancel on the fault of our own, less than 48 hours prior reserved day, we will refund the full value of the cooking fee to the client. Food deposit will be refunded in full, even if some purchases were already made.
If a cooking date was reserved based on gift certificate recipient’s request, cancellation requires the same notice as paid cooking dates. We reserve the date for you just as if the deposit was paid for that day. No other service could be scheduled for the day reserved for you. In the event of an emergency, you must notify us as soon as you learn about the need to reschedule your event. We will make every attempt possible to accommodate you with a new date.
However, if repeated reservations and cancellation are made by a gift certificate recipient, we reserve the right to deem the certificate no longer valid.
We endeavor to describe and display the Service as accurately as possible. While we try to be as clear as possible in explaining the Service, please do not accept that the Site is entirely accurate, current, or error-free. From time to time we may correct errors in pricing and descriptions. For the most current description of the product or service we recommend you contact us directly via email or telephone.
We reserve the right to refuse or cancel any order with an incorrect price listing.
Changes to Terms:
We may at any time amend these Terms and Conditions. Such amendments are effective immediately upon notice to you by us posting the new Terms and Conditions on this Site. Any use of the Site or Service by you after being notified means you accept these amendments. We reserve the right to update any portion of our Site and Service, including these Terms and Conditions, at any time. We will post the most recent versions to the Site and list the effective dates on the pages of our Terms and Conditions.
Last update made: March 2nd, 2017